Effective Date: September 8, 2026

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, and mailing or property address.

• Inspection and service information, including property details, requested services, appointment information, inspection preferences, and communications concerning an inspection.

• Professional information provided by real estate agents, brokers, contractors, and other professionals involved in a transaction.

• Communications you send through our website, scheduling system, email, telephone, text messaging, social media, or other communication channels.

• Payment and transaction information related to services you purchase. Payment-card information may be processed directly by our payment-processing providers, and we may not receive or retain complete card details.

• Website and device information, such as your IP address, browser type, device type, referring page, pages visited, approximate location, and interactions with our website.

• Marketing preferences, including whether you have opted in to receive email or SMS marketing communications.

• SMS consent records, including the date, time, source, and type of consent provided.

Information may be provided directly by you, by a real estate professional or other person coordinating an inspection with your authorization, or through service providers used to operate our business.

2. How We Use Information

We may use personal information to:

• Respond to questions and service inquiries.

• Schedule, confirm, manage, and perform inspections and related services.

• Communicate about appointments, scheduling changes, inspections, reports, payments, and customer-service matters.

• Prepare and deliver inspection reports and related information.

• Process payments and maintain transaction records.

• Provide customer support and resolve concerns.

• Send marketing communications when the recipient has provided the appropriate consent.

• Provide inspection tips, educational content, service announcements, event information, and special offers.

• Maintain, secure, analyze, and improve our website, services, and business operations.

• Prevent fraud, misuse, and security incidents.

• Maintain records and comply with legal, regulatory, insurance, accounting, and professional obligations.

3. Email and Text Messaging

Email Communications

If you subscribe to marketing emails, you may unsubscribe using the link provided in an email or by contacting us. We may continue sending non-promotional emails that are reasonably necessary to provide requested services, administer an appointment, deliver an inspection report, or respond to an inquiry.

SMS Marketing

If you affirmatively opt in, Details Home Inspections, LLC may send marketing and promotional text messages concerning inspection services, educational resources, events, service announcements, special offers, and related information. Message frequency may vary. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing services. You may opt out at any time by replying STOP. You may reply HELP for assistance or contact us at 360-823-3034 or admin@detailshomeinspections.com.

Inspection-Related Text Messages

Inspection confirmations, reminders, scheduling updates, and report notifications may be provided through a separate scheduling or inspection-management system when you have separately consented to receive those messages. Consent to marketing messages and consent to inspection-related informational messages are treated separately.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. SMS opt-in data and consent are excluded from all other sharing categories and will not be shared with third parties. We do not sell, rent, or provide mobile numbers or SMS consent records to third parties for their own marketing or promotional purposes.

5. How We Disclose Information

We may disclose personal information only as reasonably necessary to:

• Service providers that help us operate our website, scheduling system, inspection-management system, CRM, communications, data storage, analytics, customer support, or payment processing.

• Inspectors, employees, and authorized contractors who need the information to provide requested services.

• Real estate professionals or other transaction participants when you request, authorize, or reasonably expect that disclosure as part of the inspection service.

• Government authorities, regulators, courts, insurers, attorneys, accountants, or other parties when reasonably necessary to comply with law, protect rights and safety, respond to legal process, or establish and defend legal claims.

Service providers are permitted to use information only as necessary to provide services to us and must handle it according to their contractual and legal obligations. We do not sell personal information or lead information.

6. Third-Party Service Providers

We use third-party services to operate portions of our business. These may include:

• Squarespace for website hosting and website forms.

• Spectora for inspection scheduling, customer and agent information, inspection communications, and report-related services.

• HighLevel or LeadConnector for customer relationship management, marketing, telephone, email, and text-message communications.

• Payment processors, analytics providers, email providers, data-storage providers, and other operational service providers.

When you use an externally hosted scheduling, payment, or communication service, that provider may collect information under its own privacy policy.

7. Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, measure website activity, improve performance, and understand how visitors interact with our content. You may adjust cookie controls through your browser. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services and maintain inspection and customer records.

• Complete transactions and respond to inquiries.

• Maintain accurate consent and opt-out records.

• Meet legal, licensing, insurance, accounting, tax, contractual, and professional requirements.

• Resolve disputes and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure. No website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Your Choices and Requests

You may contact us to request that we:

• Provide information about the personal information we maintain about you.

• Correct inaccurate contact information.

• Delete certain personal information, subject to legal and operational retention requirements.

• Update your communication preferences.

• Stop marketing emails or text messages.

We may need to verify your identity before completing a privacy request. Certain information may be retained when required by law or reasonably necessary for legitimate business purposes, including maintaining opt-out records. To stop marketing texts, reply STOP. To request assistance, reply HELP or contact us using the information below.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us.

12. Links to Other Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy, content, or security practices of third-party websites. Review the privacy policies of those services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised policy will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Details Home Inspections, LLC

1212 Missoula Ave

Vancouver, WA 98661

Phone: 360-823-3034

Email: admin@detailshomeinspections.com

Website: https://www.detailshomeinspections.com